Culture

Porpoising for Insights

You can learn about what’s really going on within your organization by “porpoising.” Think about a porpoise, repeatedly diving deep into the ocean and then rising to the surface, gathering information

Paradoxes

The business world is full of contradictions. Today’s most effective companies must be both global and local. Product development must be fast and also low-defect. Companies must attain critical mass

The "Average Employee" Gets It

It’s essential to create a culture of accountability where highly trained, skilled employees are supported and encouraged to speak up when they see or hear a problem developing. Insulated leaders some

Teamwork

There are some people who value success but don’t care whether they receive praise or validation from others. They can work fine on a team led by an ambitious extrovert. But multiple ambitious extrove

Start With Your Conclusions

When you’re trying to communicate something important to a group, begin at the end, by stating your conclusions and recommendations. Then get into the whys and the supporting data. People will focus b

Make Decisions at Meetings

Make sure no one leaves a meeting without making decisions on every recommendation. If there’s still concern or confusion, schedule a second meeting as soon as possible and hash over the remaining pro